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Exam Name: ITIL Foundation (syllabus 2011)
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New ITILFND Test Sample Online Total Q&A: 238 Questions and Answers
Last Update: 2017-04-30
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NO.1 Which of the following is MOST concerned with the design of new or changed services?
A. Service transition
B. Service strategy
C. Change management
D. Service design
Answer: D
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NO.2 Result in higher volume of successful changes
A. None of the above
B. 3. Which of the following is the BEST description of a centralized service desk?
A. The desk is co-located within or physically close to the user community it serves
B. The desk uses technology and other support tools to give the impression that multiple desk
locations are in one place
C. The desk provides 24 hour global support
D. There is a single desk in one location serving the whole organization
C. 1 and 3 only
D. 1 and 2 only
E. 2 and 3 only
F. 2. The consideration of value creation is a principle of which stage of the service lifecycle?
A. Continual service improvement
B. Service strategy
C. Service design
D. Service transition
Answer: C
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